COBB Tuning

[drvsdwz]

I know COBB Tuning is not one of our site vendors, but I thought this would be an appropriate place to put this.

Just recently, a few days ago, my AccessPORT V2's screen just died. Not all the way, it just seems like a/some backlight(s) are/were not working because in the day time, I cannot see the screen, but at night, I can see the screen, just dimmed.

I called the Customer Service department just a few minutes ago and was not sure what they would do for me since my AP is out of its warranty period by over 7 months.

I explained what was going on to the representative and was that even though that the AP was over 7 months outside of the warranty period, they would fix it for me anyways, since the only issue was the screen being extremely dim!

I was ecstatic to find this out, because I was expecting, "No, we cannot warranty this due to it being outside the warranty period." and have to deal with a dimmed backlight for as long as I owned the AP.

Great job COBB Tuning, you have yourself a loyal customer.

Justin

 

[Chris]

That's awesome! It's always nice to see a company stand up and take care of their customers, even when they don't have too.

 

[SWPWRX]

That's awesome! It's always nice to see a company stand up and take care of their customers, even when they don't have too.

I only had to call them once for questions on a used AP I had purchased and they were nothing but amazing. Great group of guys and I felt like the person that answered the phone actually knew what they were talking about.

 

[bigd003]

This is becoming more and more rare, it seems, with companies literally hiding behind that wall of time. Today we will fix it, when the clock strikes; we will not! I too have had great some great experiences with COBB, wish they were still developing the AP though.

 

[GREASEMONKEY]

The team at COBB are great!! i just recently got in touch with them to be a potential vendor. very soon after i received a e-mail with some great advice and a free copy of the map program to play with and to train myself on. I am happy to say when i re-open EXHALE in a few months i should be selling and installing there products.