When I pay for quick shipping; I expect it

R

rallyxi

New member
I ordered some sway bay bushings and VF-Engineering links for my Mark IV and I paid for 3 day shipping from Cali!

So the company waits a couple of days to ship the damn things and I might not get it this weekend to install!

Now am I crazy or would any one else expect if you place an order at the start of the business day on Monday and the customer says I need it this weekend you would ship it same day just to be safe?

Just a thought.... ;D

 
that's lame! When I worked for a Chevy dealer, GM reserved the right to hold overnight air orders for 48 hours after you place them. You'd still pay the freight even if they decided it was too much work to get it ready on time. Try explaining that to someone who needs their stuff now, not tomorrow.

 
that is why I usually call the vendor. Eshopping is great. but if you are new to me I call and make sure it goes out today!

 
This is why if I need things now I find them locally and if not I just wait out the cheap shipping... Well that and I am a cheap SOB.

 
Yeesh. E, you are SO high-maintenance!
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I did call and Ive dealt with company a few times; they just had a blond moment! They are a great company!

I have to get all of my stuff from out of state vendors because it is typically pretty rare items....hehehe

I am high maint.

 
I dont think your expectations are unreasonable. If they have online shopping they should man that station and make it work just like any other customer service station.

For instance. We jsut ordered a barrel for one of the kid's PB guns from an online catalog. Regular shipping we expected it in 5 days. 7 business days later we call and try to find out the problem. They didn't bother to tell us it was on back order, didn't bother to update their site to say it was on back order. 17 business days go by when the barrel finally comes. Three customers (us three guys paintballers) lost forever. that's a sucky way to conduct your business.

On the other hand when I ordered that clutch from German Autoparts.com they called me and emailed me to let me know there was a problem. That was cool.

 
Check stock and let the customer know at the time of order. You may lose that one sale if you can't get it right off, but its better than pissing someone off.

 
A "non-customer" > "pissed off customer"

+1 on informing customers of potential issues/delays

 
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